Question 1

No laser emitting

Accepted Answer

1.Shutdown the machine and restart,be sure start and shutdown the machine as sequence
2.Check the lens for occlusion
3.check whether the software parameters are properly set
4.check if the emergency stop button is not open

Question 2

There was a break in the marking process

Accepted Answer

1.Complete Antivirus for common-use U disk and system or new installation system

2.Check whether the ground cable of the power supply is in good contact。

The marking figure hatch does not coincide with the border

adjusting 【delay parameter】and【advanced marking parameter】settings according to actual situation
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Question 3

The industrial computer cannot start normally

Accepted Answer

1.Use【one key restore】to restore factory system

2.Install Windows operation system

3.Check whether the hard disk or memory module is loose and whether the gold finger is in poor contact.

Question 4

The actual graphic scale and size are inconsistent with the software settings

Accepted Answer

1.Check if the field lens range matches the parameter settings

2.Check the【parameter（F3）】-【Field】page parameter is changed or not. Resetting the parameter as backup screenshot

Question 5

Softdog cannot be found at the software startup

Accepted Answer

1.right-click【my computer】-【attributes】-【hardware】-【device manager】，check whether you can find the softdog hardware.Replace another USB port

2.Check if the softdog drive is installed correctly,re-install the driver.

3.Re-install the Windows system and install all the driving program correctly

Question 6

The laser emitting power is weak

Accepted Answer

1.Check whether the software parameter settings are correct

2.Check whether the workpiece is in focus according to the field lens

3.Check whether the field lens is dirty

FAQ Category

FAQ

Q No laser emitting

Q There was a break in the marking process

Q The industrial computer cannot start normally

Q The actual graphic scale and size are inconsistent with the software settings

Q Softdog cannot be found at the software startup

Q The laser emitting power is weak

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